Frequently Asked Questions

Ordering

How do I order?

Fill out our contact form or email us with information about what you are looking for including when your event is, how many people you are serving, any themes and colors as well as links to any inspirational photos.

What size cake should I get?

Check out our cake serving guide to get an idea of what sizes you’ll need.

How far in advanced should I book?

Reservations should be made at least two weeks before your event.

Can I make changes to my order?

Yes. We can accept changes up to a week before the scheduled delivery/pickup date, but changes may incur extra charges.

Do you do tasting and consultation sessions?

Yes. Tastings are $25 for a 45-minute session and include a variety of cake flavors to sample. Sessions are limited to two people. If an order is placed after a session, the $25 will be applied as a credit toward your order. Let us know a week in advanced if you need to cancel or reschedule otherwise fee is non-refundable.

During the session, we will discuss design, so bring any inspirational pictures or invitations for the design you envision.

Will my cake look exactly like a picture I send you?

Our creations are our own designs and we do not replicate other’s artwork. We will try to incorporate elements of other designs to keep a particular style or theme, but we do not copy. Provided photos are inspiration only.

Pricing

How are your services priced?

We price our products by the serving. Cakes and cupcakes start out at $3 per serving while cookies begin at $3.50 each. Check out our cake serving guide to get an idea of what sizes you’ll need.

How are payments handled?

After orders are finalized, we will send a PayPal invoice via email. PayPal accepts checks, credit and debit card payments. Orders of $90 or less are to be paid in full at the time of booking. Orders of more than $90 require half of the total price to be paid as a deposit at the time of booking. Remaining balance is due one week prior to scheduled pickup/delivery date. However for order of $500 or more, remaining balance is due 4 weeks before scheduled pickup/delivery date.

Delivery/Pickup

Do you deliver?

Yes. We can deliver as far as Chicago, Indianapolis and Fort Wayne as well as southern Michigan. We have a fee-based delivery system that depends on the milage outside of the South Bend area.

How are deliveries or pickups handled?

Confirmation of your order and delivery will be made the week of your event. Deliveries and pickups will be ready by noon on the scheduled date, but arrangements for the night before a pickup or delivery can be made in advance.

Other

What happens if I cancel my order?

Deposits are non-refundable.

Do you do cake pops?

Unfortunately not at this time. Our focus is on cakes, but we may offer that in the future, so keep a look out!

Do you ship orders?

No, we do not offer shipping.

Do you offer gluten-free or vegan products?

We can make gluten-free cakes at the request of the client, but cannot offer vegan products at this time.

Do your products contain nuts?

Some of our products do contain nuts, so let us know about any allergies ahead of time.

Do you only do fondant cakes?

No, we offer buttercream cakes as well. But keep in mind some designs require they be made from fondant.

What is fondant?

Fondant is a pliable marshmallow sugar icing that gives a cake a smooth porcelain-like finish. Keep in mind there is still frosting applied underneath the fondant.

Where are you located?

We are currently located on the south side of South Bend, Indiana.